Intake and Administrative Coordinator

As an Intake and Administrative Coordinator, you will play a critical role in ensuring a smooth, respectful, and efficient experience for our patients and their families. This position is central to the coordination of patient admissions and discharges, as well as the day-to-day administrative operations of the Transitional Care Unit (TCU). You will support clinical and operational teams by ensuring documentation, billing-related administration, and policy compliance are completed accurately and in accordance with organizational and legislative requirements.

Shift Details

• Location: Main Office (In-person role; travel to Kitchener TCU required)
• Pay Range: $22.00 – $25.00 per hour
• Shift Timing: Between 7am to 7pm (7.5 hours)
• Schedule: Every other weekend and rotational coverage required

Key Responsibilities

• Coordinate and facilitate patient intake and discharge processes in a timely, professional, and compassionate manner.
• Collaborate with clinical and operations teams to ensure a seamless and empathetic admission experience.
• Serve as a primary point of contact for patients and families, responding to inquiries and providing clear information regarding services and care processes.
• Support operations by coordinating schedules and assisting with shift coverage as required.
• Maintain accurate and up-to-date administrative records, including documentation required for reporting, analytics, and billing purposes.
• Complete billing-related administrative tasks and ensure documentation meets organizational and regulatory standards.
• Support overall TCU administration by monitoring adherence to organizational policies, procedures, and operational guidelines.
• Identify concerns, risks, or gaps and escalate issues appropriately to clinical leadership or management.
• Ensure all administrative practices comply with privacy, confidentiality, and legislative requirements.
• Travel between the Kitchener Transitional Care Unit and the main office as required to support operational needs.
• Commit to working every other weekend and rotational shifts to ensure continuity of care and administrative coverage.

Requirements

• Strong communication skills with a demonstrated commitment to exceptional customer service.
• Sound critical thinking and problem-solving abilities.
• Effective interpersonal skills and the ability to collaborate with multidisciplinary teams.
• Comfort working with administrative systems and standard office technology.
• Willingness and ability to travel between the Kitchener TCU and the main office.
• Availability to work every other weekend and rotational shifts.
• Valid driver’s license with a clean driving record.

Benefits

• Competitive compensation and benefits package.
• Healthcare Spending Account.
• Group Retirement Savings Plan.
• Opportunities for career advancement and professional development.
• Supportive and collaborative work environment.
• Meaningful work that positively impacts patients and their families.

While we thank all applicants for their interest, only those selected for an interview will be contacted.

CareKW is committed to a culture of equity, inclusion, diversity, and anti-racism. We are committed to developing a workforce that reflects the diverse communities we serve. Accommodations for persons with disabilities required during the recruitment process are available upon request.

Your application will be reviewed by the Human Resources team. We do not use AI or automated systems to screen, assess, or make hiring decisions.