Position Title: Director-Care and Services
Reports To: Executive Director
Position Type: Full-Time, Permanent
In-person position

Position Summary
The Director -Care and Services provide strategic leadership and oversight to ensure the consistent delivery of high-quality care and operational excellence across all programs and services. This position requires strong administrative expertise, proven leadership skills, and the ability to guide and collaborate with multidisciplinary teams in a healthcare setting. The Director -Care and Services is also responsible for maintaining compliance with organizational policies, professional standards, and all relevant legislation.

Key Responsibilities

• Drive a patient-centered, forward-facing approach by establishing policies, systems, and oversight practices that ensure care delivery remains responsive, compassionate, and aligned with the needs of patients and families.
• Provide leadership and oversight to care teams, ensuring operational efficiency and alignment with organizational goals.
• Develop, implement, and monitor administrative processes to improve effectiveness and service delivery.
• Ensure compliance with regulatory and accreditation requirements, quality assurance standards, and organizational policies.
• Collaborate with the Executive Director and senior leadership to develop and execute strategic plans.
• Oversee reporting, budgeting, and resource allocation within assigned areas.
• Support workforce planning, recruitment, onboarding, and professional development of care staff.
• Foster a culture of accountability, teamwork, and continuous improvement.
• Serve as a key point of communication between leadership and care teams, ensuring clear and timely dissemination of information.
• Promote safe, ethical, and inclusive practices aligned with human rights and equity principles.

Qualifications

• Bachelor’s or master’s degree in a medical or health-related discipline (e.g., Nursing, Physiotherapy, Occupational Therapy, or other recognized professional program).
• Membership in the corresponding professional regulatory body or association in good standing is required.
• Minimum 10 years of progressive leadership or administrative experience in a healthcare or care-focused setting.
• Strong knowledge of healthcare systems, standards, and best practices.
• Proven ability to manage teams, budgets, and operations effectively.
• Excellent communication, organizational, and problem-solving skills.
• Demonstrated ability to work collaboratively with diverse stakeholders.
• Proficiency in Microsoft Office Suite.

Core Competencies

• Leadership and Strategic Thinking
• Administrative Excellence
• Team Development
• Financial and Resource Management
• Regulatory and Quality Compliance
• Communication and Interpersonal Skills
• Problem-Solving and Decision-Making
• Equity, Diversity, and Inclusion

Potential Projects

• Community Care Improvement
• Transitional Care Excellence
• Quality Improvement and Accreditation Projects
• Patient Experience and Engagement Initiatives